Discussion and Review Questions Operations Management 12th Edition Answer
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Operations Strategy in a Global Environment
DISCUSSION QUESTIONS
one. Global seems the better label for Boeing because authority
and responsibility reside in the U.Due south.—the home state.
LO ii.5: Identify and explain 4 global operations strategy
options
AACSB: Application of knowledge
ii. Half dozen reasons to internationalize: Reduce costs, improve supply
chain, provide amend goods and services, attract new markets, learn
to better operations, concenter and retain global talent.
LO 2.five: Place and explain four global operations strategy options
AACSB: Analytical thinking
3. No. Sugariness at Coca-Cola is adjusted for the tastes of indi-
vidual countries.
LO 2.one: Ascertain mission and strategy
AACSB: Awarding of cognition
iv. A mission is an organization'south purpose—what good or service
it will contribute to society.
LO 2.one: Ascertain mission and strategy
AACSB: Application of knowledge
5. Strategy is an organization'southward action plan—how it is going to
reach its purpose.
LO 2.i: Ascertain Mission and strategy.
AACSB: Application of knowledge
6. A mission specifies where the organization is going and a
strategy specifies how it is going to get there.
LO 2.1: Define mission and strategy
AACSB: Application of knowledge
7. The respond to this question will depend on the establishment
studied, but should probably include some of the post-obit con-
siderations:
The mission: diagnose car problems and make the
necessary repair at a fair toll for the local customer.
Points to consider, or options, inside the x decision areas are
Conclusion: Selection:
Product Repair work of American and/or foreign
vehicles; specialized (t une-ups, lubrication,
wheel alignment, etc.) versus full general repair;
frame and body repair versus engine and
power train repair; repair and maintenance
only versus repair, maintenance, and sales of
fuel; professional person staffing versus rental of
tools and space for do-it-yourself repair piece of work
Quality Appropriate lefiveel of quality; westarranty; 1000ethod
of measuring and maintaining quality (cus-
tomer complaints, inspection by supervising
mechanic, etc.)
Procedure Apply of general versus special-purpose diag-
nostic and repair equipment (in particular,
the degree to which computer controlled
diagnostic equipment is employed)
Location In-town, shopping mall, highway
Layout Sing50e bay/mufiftytibay; generafifty-purpose bay
versus special-purpose bay (lubrication/tire
repairs and installation/bike alignment/
enthouindue east and power train repair, etc.)
Human resource Employment of certified versus noncertified
repairpersons; employment of specialists
versus full general mechanics
Supply Chain Choice of supplier(s) for both full general and
original manufacturer parts and supplies
Scheduling Hours of functioning (eight:00 A.M.–5:00 P.M.;
24-hour towing; weekends/holidays), repairs
versus motor vehicle safety inspections, etc.;
service by appointment versus walk-in
(or bulldoze-up) service
Inventory Quantity and variety of repair parts (fan belts,
filters, mufflers, headlights, etc.) to stock;
whether to stock generic or original manu-
facturer parts
Maintenance Bays with hydraulic lifts versus easier-to-
maintain "basement" work areas; preventive
maintenance of equipment versus breakdown
LO 2.1: Define mission and strategy
AACSB: Application of knowledge
8. Library or Internet consignment: Student is to identify a mission
and strategy for a house. BusinessWeek, Fortune, The Wall Street
Journal, and Forbes all have appropriate articles.
LO 2.1: Ascertain mission and strategy
AACSB: Awarding of cognition
9. OM strategy changes during a production's life cycle: During the
introduction stage, issues such as product blueprint and development
are critical, so during the growth stage the emphasis changes to
product and procedure reliability; from in that location we movement to concern for
increasing the stability of the manufacturing process and cost
cut; and finally, in the pass up phase pruning the line to
eliminate items non returning skillful margin becomes important.
Figureastward 2.v provides a more expansive listing.
LO 2.i: Define mission and strategy
AACSB: Application of knowledge
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